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FAQ

FAQ

Our Policies

Upon receipt of your order, our facilities and Certified Consultants are scheduled and guaranteed payment for their time by Fluid Mechanics, Inc. Therefore, the following cancellation policy has been created.

Valid Orders

All services must be completed within one year from the original date of order.

Transferable

All Fluid Mechanics services are transferable. If your swimmer is unable to attend an event, you may choose to assign another swimmer in their place. Any negotiations regarding payment shall take place between the swimmers and their families. Fluid Mechanics assumes no liability for credits for transferred events.

Rescheduling or Credit on Account

If the event you are attempting to adjust is more than 7 days away there is no charge for rescheduling or credit on account. Once the event is 7 days away or closer there is a $75 charge. Scheduling adjustments or cancellations made within 24 hours of the event are not allowed. All credits will remain on account for one year from the date of original purchase.

Refunds

Refunds, less a 20% administrative fee, will be issued for all requests made more than 7 days prior to the event. Refunds, less a $75 administrative fee, will be issued for all requests made less than 7 days prior to the event.

Swim Camps (Residential)

All Swim Camp orders are subject to a $250 non-refundable fee. Cancellations made before May 1st will receive a refund less the $250 fee. Cancellations made before May 15th will receive a refund less a $400 fee. No refunds will be given on or after May 15th.

Emergency Situations

In emergency situations we ask that you call us immediately at (610) 837-9999 to make us aware you will not be able to attend. Then you will be emailed a form entitled "Client Request for Special Consideration" which must be submitted within 7 days of the incident. These forms are reviewed in our board meetings and decisions are made on a case-by-case basis. The board is very strict in cases where someone has made a decision such as attending another event such as a meet and very lenient in situations where there is nothing else a client can do such as a broken leg.

Weather Related Situations

In cases of extreme weather our policy is that if the consultant can get to the facility and the facility is open then the event is running. If for any reason we cannot make it to the facility or it is closed we will contact all clients with the telephone numbers they have provided to us. In a circumstance where a participant is traveling from an area that may have different weather than the facility that the event is being offered in, the client must contact Fluid Mechanics as soon as possible and the Emergency Situations policy will be utilized.

Cancellation policy as of July 21, 2015.