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FAQ2

FAQ2

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FM Technique

Services

Orders

  • How long do I have to use a service I purchase? Do the services ever expire?
  • You have one year to take the service you purchased before it expires.
  • Can I transfer my order to another swimmer?
  • Yes, All services are transferable.  If your swimmer is unable to attend an event, you may choose to assign another swimmer in their place.  Any negotiations regarding payment shall take place between the swimmers and their families.  Fluid Mechanics assumes no liability for credits for transferred events.
  • What if I have to reschedule a service?
  • 7 or more days away: No penalty, reschedule free of charge.
    Less then 7 days away: $75 charge.
    Less then 24hrs away: No Rescheduling.
    What about bad weather? In cases of extreme weather our policy is that if the consultant can get to the facility and the facility is open then the event is running.  If for any reason we cannot make it to the facility or it is closed we will contact all clients with the telephone numbers they have provided to us.  In a circumstance where a participant is traveling from an area that may have different weather than the facility that the event is being offered in, the client must contact Fluid Mechanics as soon as possible and the Emergency Situations policy will be utilized.
  • What about extenuating circumstances/ emergencies?
  • In emergency situations we ask that you call us immediately at 800-266-5179 to make us aware you will not be able to attend.  Then you will be emailed a form entitled "Client Request for Special Consideration" which must be submitted within 7 days of the incident.  These forms are reviewed in our board meetings and decisions are made on a case-by-case basis.  The board is very strict in cases where someone has made a decision such as attending another event such as a meet and very lenient in situations where there is nothing else a client can do such as a broken leg.
  • What if I have to cancel a service?
  • 7 or more days away: You get the cost of the service minus a 20% administrative fee refunded to you.
    Less then 7 days away: You get the cost of the service minus a $75 administrative fee refunded to you.
Have another question? Contact us.